The short version: every REBUILT item is printed for you after you order it, so we can't restock or resell returns. That makes all apparel final sale. If something shows up damaged, misprinted, or not what you ordered, we will make it right — just reach out within 7 days.
Why Apparel Is Final Sale
REBUILT does not keep boxes of inventory sitting on a shelf. Nothing exists until you place the order. When you check out, your size and design go straight to our production partner, and that specific garment gets printed and sewn for you.
Because each piece is made one at a time for one person, a returned item can't go back into stock or be sold to anyone else. That's why we treat apparel as final sale rather than pretending otherwise and quietly denying returns later.
What We Cannot Accept
We are unable to offer returns, exchanges, or refunds in these situations:
- The wrong size was selected at checkout
- A change of mind after ordering
- The wrong color, style, or design was chosen
- An incorrect or incomplete shipping address was entered
- The item has been worn, washed, altered, or damaged after delivery
Please look over the size chart before you buy. Fit varies between garment styles, and taking thirty seconds with the measurements is the single best way to avoid a shirt that doesn't work for you.
What We Will Absolutely Fix
Final sale does not mean you are stuck with a bad product. If your order arrives with any of the following, it is on us:
- Damage that happened in production or transit
- A printing defect — cracking, smearing, misalignment, or a faded graphic
- The wrong item, size, or color compared to what your order confirmation says
- Flaws in the garment itself, such as broken stitching or holes
How to Report a Problem
Contact us within 7 days of delivery and include:
- Your order number
- A short description of what is wrong
- Clear photos or a short video showing the issue
Good photos in natural light make this fast. Blurry close-ups slow everything down, because our production partner reviews the same images we do.
Once we confirm the problem, we will send a replacement or issue a full refund. Which one you get depends on the situation and on whether the item can be reprinted — we will tell you plainly either way.
Canceling an Order
If your order has not entered production yet, we can usually cancel it and refund you in full. Production typically begins shortly after checkout, so contact us as soon as possible.
Once a garment is in production, it cannot be canceled, because the material has already been cut and printed.
Lost or Delayed Shipments
Once a package leaves our production facility, it is in the carrier's hands. Delivery estimates are estimates, not guarantees, and weather, holidays, and carrier backlogs all cause delays.
If tracking shows no movement for an unusual length of time, or the carrier marks a package delivered and you do not have it, contact us. We will help you open a claim and work toward a resolution.
Packages returned to us because of an address error can be reshipped, but you will be responsible for the additional shipping cost.
Shipping Costs
Shipping charges are non-refundable unless the problem was our fault. When we made the error, we cover the cost of getting the corrected item to you.
Refund Timing
Approved refunds are returned to the original payment method. Once we process a refund, it generally takes about 5 to 10 business days to appear, though the exact timing depends on your bank or card issuer.
Training Sessions and Coaching Packages
Training is a separate matter from apparel, and it works differently.
- Training packages are non-refundable once the first session has been completed
- If you have paid for a package but not yet started, contact us — we will work with you
- Sessions canceled with reasonable advance notice can be rescheduled at no charge
- Sessions missed without notice are counted as used
- If an injury or medical situation prevents you from continuing, contact us and we will find a fair solution, which may include pausing your package
Online Coaching Memberships
Memberships bill on a recurring basis and can be canceled at any time. Canceling stops all future charges and ends your access at the close of the period you have already paid for. We do not prorate or refund partial months.
Questions Before You Buy
If you are unsure about sizing, fit, or which training option suits you, ask before you order. A two-minute conversation beforehand is far better than a problem afterward, and we would genuinely rather help you get it right the first time.
Changes to This Policy
We may update this policy as our products and fulfillment process change. The version posted at the time of your purchase is the one that applies to your order.
Contact Us
For any refund, replacement, or order issue, reach out here: